Frequently asked questions

If the death occurred at home, call the family doctor or the medical on-call service (116 117), who will issue the death certificate. In a hospital or care home, the facility arranges this. Then call us as soon as possible and we will take care of everything else.

We are available 24 hours a day, 365 days a year, by phone, via WhatsApp and in person. We are also there for you after the funeral.

No. You can discuss all details with us by phone without an appointment.

After the deceased has been received, the ritual washing (ghusl), shrouding in burial cloths (kafan), the funeral prayer (salat al-janazah) and the burial facing the Kaaba follow. We arrange every step and coordinate with the mosque and the imam.

Yes. Many cemeteries in Germany have Muslim burial grounds. We will clarify with you which options exist at the desired location.

Yes, we are there for families of all faiths.

Among others, Turkey, Kosovo, Bosnia and Herzegovina, North Macedonia, Serbia, Bulgaria, Greece, Azerbaijan, Russia, Iraq and Lebanon. Other countries on request.

We do. We obtain the death certificates, complete the formalities at the consulate and customs and coordinate with partners in the destination country.

Yes. We work with airlines such as Turkish Airlines, SunExpress and Pegasus. In many cases, the return flight for one companion is already included. We arrange additional tickets or travel on request.

Usually an ID card or passport and, depending on marital status, birth, marriage, divorce or death certificates. You will find a complete checklist on our page “When a death occurs”.

The costs depend on the location, the scope and the destination country. We tell you the costs in advance and transparently. Call us for free, non-binding advice.